5 Ways To Fix “Cannot Reach This Page” Error On Microsoft Edge


Although Edge is the second most popular browser after Chrome, it does have its share of problems. Among the many problems that you may encounter with Edge, an annoying problem is receiving the “Hmm, we cannot reach this page” error message when you visit a web page.

Although the problem may go away after relaunching the browser, it can also be more serious. We’ve looked at five fixes you can apply to your Edge browser to get it back on track.

What to try before trying these Microsoft Edge fixes

Check if the problem is only with the page you are trying to view before you implement fixes. You can confirm this by running other websites in your Edge browser to see if they are working.

When everything is working as it should, run the same website through a different browser or in Microsoft Edge on a different computer, if you have one.

Related: How to Resolve “Synchronization is Paused, Sign Back In” Error in Microsoft Edge

There are two possibilities if the problem is with this website. A website is having technical difficulties, its server may be down, or the website owner has blocked your IP address or region.

To rule out the second case, use a VPN or contact the website owner to unblock your IP address. In case of technical difficulty, wait until the problem is resolved on the backend of this site and it becomes accessible again.

If the issue only occurs in Microsoft Edge on your computer and not just on one page but across multiple pages, it needs further investigation. Try the following fixes to further your research:

1. Checking the Internet connection

When you encounter errors on every page that you try to visit with Microsoft Edge, make sure that you are properly connected to the internet.

After you confirm that the internet connection is working and stable enough to run other browsers as well, a network connectivity issue may prevent Edge from functioning properly.

In this case, you can run a troubleshooter to fix Wi-Fi issues by referring to a guide from Microsoft on how to fix Wi-Fi issues if you have a Windows device. MacOS users can refer to this article explaining how to fix their Wi-Fi.

2. Change DNS server

Try changing the DNS server if the troubleshooting didn’t help much. If you have never changed the DNS server on your system, you are probably using the one provided by your ISP. We can’t pretend how good it is, but changing it to Google’s DNS server or Cloudflare’s can help.

RELATED: How to Find the Fastest DNS to Maximize Your Internet Speed

By changing the DNS server, you can not only fix browser connectivity issues, but also increase your speed. You can use any DNS server you like; However, let’s see how to replace your existing DNS with that of Cloudflare.

To change your DNS server settings on Windows, follow these steps:

  1. Go to Windows Control Panel.

  2. Move towards Network and Internet The settings.

  3. Click on Network and sharing center.

  4. In the left sidebar, click Change adaptation parameters.

  5. Right click on your preferred network connection and go Properties.

  6. On the Network tab, find Internet Protocol Version 4 (TCP / IPv4) and double click on it.

  7. Check the circle for the Use the following DNS server addresses.

  8. Enter and in the Prefer and Alternative DNS servers.

    Changing DNS Servers for Network Connections in Windows Control Panel

If you’re using a macOS device, see this article on how to change the DNS server in macOS. Make sure to replace the servers with the ones mentioned above. If changing DNS servers doesn’t show its magic either, move on to the next fix.

3. Disable IPV6

IPV4 and IPV6 are the two main types of IP addresses available. While IPV4 is 32 bit, IPV6 is 128 bit. During the process of connecting to a website, your connection first searches for IPV6 addresses to see if they are available.

In case of unavailability, it will use the IPV4 addresses. Even though IPV6 is faster than IPV4, it can cause delays when it is not available.

It can also cause your Edge browser to crash if it cannot locate the IPV6 address. Disable IPV6 from Wi-Fi properties to rule out this cause. To disable IPV6 on a Windows device, follow these steps:

  1. Open Control Panel by searching in the Windows search bar.

  2. Navigate to the Network and Internet.

  3. Click on Network and sharing center.

  4. In the left sidebar, click Change adaptation parameters.

  5. Right click on your network connection and navigate to Properties.

  6. In the Network tab, uncheck the box Internet Protocol version 6 (TCP / IPV6) box.

  7. Click on OK to apply the changes.

    Disabling the IPV6 service in the Wi-Fi properties of the network connection in the Windows control panel

Check out this article to learn how to disable IPV6 on macOS devices. On macOS, the process is simpler.

When IPV6 is disabled, restart your Edge browser and visit the same page again to verify that the issue has been resolved. If this continues, move on to the next fix.

4. Disable Microsoft Edge Extensions

One of the last resort is to disable all extensions in your Microsoft Edge browser, especially ad blockers and similar extensions that directly interfere with your browser script. If this fix doesn’t work, you can simply reset your Edge browser.

5. Reset Microsoft Edge

You can reset Microsoft Edge to all of its default settings if none of the above fixes the problem. Here’s what to do if you’ve never done it before:

  1. Open Microsoft Edge browser on your device.

  2. Press on three horizontal dots in the upper right corner.

  3. Click on Settings from the drop-down menu.

  4. In the left sidebar, click Reset options.

  5. Click on Restore settings to their default values.

  6. Click on Reset in the pop-up window.

    Resetting Microsoft Edge browser in settings

Restoring the settings to their default state usually resolves most problems. Restart your Edge browser to see if you can now access the page.

Otherwise, your only option would be to switch to another browser or visit the pages where you get errors while running another browser in parallel. Before doing this, try running the same website in the InPrivate window.

RELATED: What Is InPrivate Browsing in Microsoft Edge?

You can do this by clicking on the three horizontal dots in the upper right corner and choosing New InPrivate window. Use the same address in the Edge browser you are getting errors on to see if it works fine in private mode.

Get your Microsoft Edge browser up and running

Hopefully one of the fixes on the list would have fixed the issue for you. If nothing seems to be working, you can clear the browser cache and cookies to further eliminate any possibility that the cached data is interfering with the process.

Microsoft Edge is hard to leave if you’re an avid Edge user, but Firefox also leads the way with its privacy-conscious support. Try it someday if you haven’t already.

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