Microsoft wants to get rid of the fixed in the office for good

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If your office doesn’t already use a VoIP service to make and receive phone calls, it likely will soon be, as Microsoft laid out its vision for the future of calling with Microsoft Teams Phone.

Although Microsoft Teams has seen massive adoption as a video conferencing service and online collaboration tool, Microsoft Teams Phone is currently used by nearly 80 million users in over 180 countries to make calls richer and more collaborative. .

For those who are not familiar, every call made today is powered by two technologies: the public switched telephone network (PSTN) which has enabled voice calls since the late 1800s and voice over Internet Protocol (VoIP) which routes calls over an Internet connection. Although PSTN calls are still prevalent, VoIP calls are quickly adopted by businesses around the world.

As businesses embrace hybrid work models with some employees in the office and others working from home, Microsoft believes that calls between organizations will increasingly be via VoIP due to its added security and flexibility. For this reason, the company has announced several new features of Teams Phone to help support the future of work.

Integrate the call into the workflow

As part of its latest round of Teams Phone updates, Microsoft wants to integrate calls into the workflow instead of being a siled experience.

The first of the software giant’s new Teams Phone capabilities will allow users to seamlessly transfer calls between devices. Say you take a call on your laptop and want to transfer it to your work smartphone, soon you can do that by opening the Microsoft Teams app on the device you want to transfer the call to and tapping to move the call.

Spam calls can disrupt workflow, which is why Microsoft has added spam identification features to Teams Phone that use industry advanced techniques to identify likely spam calls. At the same time, Teams digitally certifies outgoing calls to prevent them from being rejected by external recipients.

Teams Phone users will also be able to take calls in their car, as Apple CarPlay support for Teams is now generally available. Users will even be able to join calls and meetings using their vehicle’s in-built controls or hands-free using Siri. Taking notes during a call can also be difficult when you’re on the go, which is why Teams Phone will allow users to record and capture individual call transcripts by the end of 2021.

Users interested in learning more about Microsoft’s plans for the future of calling should check out this blog post which also explains in detail how organizations can connect their existing telephony using Microsoft Teams.


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